Accessing Services

MMS is short for 'Multimedia Messaging Service' and is commonly known as 'picture messaging'. It allows MMS enabled handsets to send and receive messages combining text, sounds, images and video.

You can send picture messages to other Tesco Mobile customers, or to a friend's email address, via the multimedia messages function on your phone. You can also send multimedia messages to all your friends on O2, Vodafone and Meteor.

MMS messages - a great way to get your messages noticed Make your messages truly original by combining pictures, photos and texts with Tesco Mobile Media Messaging Service (MMS).

You will need a phone that is MMS enabled (this information should be available in your handset manual). If you've got a Tesco Mobile with the SIM that came with it, then all the settings you need for using MMS are already set up.

It's easy to create a multi media message, exact instructions may vary by handset but most are as follows:

• Take a picture, or choose one you've saved on your phone
• Go to 'options' and select 'insert'
• Select 'sound clip' and choose a pre-recorded sound clip to attach to the picture
• Send the message in the same way you send a text

You may need extra settings if you transfer your SIM to another handset, or if you are getting started with a SIM card only. Please use the Phone Settings tool to automatically send the correct settings to your phone.

As soon as we receive your form in the post we will call you to agree a time to begin the changeover. It should take approx. 2 hours to complete from the time we begin the process.

Some handsets without a camera can receive, view and forward but not take pictures. And even if your phone isn't MMS compatible, you will get a text message with a web address and code. This allows you to view what has been sent to you on the web.

It's an amazing thought, but you can access information on the internet via your Tesco Mobile. So with Tesco Mobile internet, even when you're out and about you can get news and sports results, download cinema listings, check your lottery numbers - the list is endless.

You will need a phone that is WAP enabled. If you've got a new Tesco Mobile phone with the SIM card that came with it, then all the settings you need for using WAP are already set up.

To access WAP services, you simply:

• Select WAP, or access internet services from your phone menu
• Select Home > The My Tesco Mobile internet home page appears. Now you can choose what you want to do from the menu You will access the information either by GPRS and you can pay for this service by either buying our great value time based Web Surf bundles, or on a pay as you go basis where you are charged per kb of data you use. Our bundles offer you better value and make it easier to control your spend.
• You may need extra settings if you transfer your SIM to another handset, or if you are getting started with a SIM card only. Please use the Phone Settings tool to automatically send the correct settings to your phone.

My Clubcard points for using my Tesco Mobile phone do not seem to be appearing on my statement. Why is this? Check your Clubcard is registered and that the correct Clubcard is registered by calling 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration) or checking for FREE in My Tesco Mobile on our website.

If you have forgotten your password we can send you a new one. Simply give us a call on 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration) and we will confirm your Customer Code and your Contract Code to you. Then log on to My Tesco Mobile and click on the "Forgot your password" link. Fill in your details including your Contract Code and we will send out a new password to your mobile phone by text.

We usually recommend that you use your email address as your username. Why not try and see if this works? If not, give us a call on 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration) and we will be able to confirm your username to you after you have answered a few security questions for us.

Simply log onto www.tescomobile.ie and go to the 'Change my password' link in the 'My Tesco Mobile' section. A new password will be sent to you by text to your mobile phone. If you would like to change your password to something more memorable, go to the 'Change my password' link in the 'My Tesco Mobile' section while you are logged on.

To unsubscribe you should text 'STOP' or 'STOP ALL' to a designated short code number. Every text the service sends you should contain this short code number. All premium rate service providers are required to use this standard format to allow you to unsubscribe from their service. If you receive one of these messages, do not call the number. It is likely to be a premium rate number.

Make sure you SIM card is correctly fitted. If it is, then call Customer Care on 089 420 0000 or 1749 from your Tesco Mobile or on 089 420 0000 from any other phone.

Your previous network may have locked the phone. You will need to give them a call to unlock it.

The first thing you should do is call us on 089 420 0000 or 1749 from your Tesco Mobile phone. We can talk through the problem with you and try to resolve it for you. If we can't find a solution, there are a few different options - depending on when you bought your phone from us. See our information on returns and repairs.

Go to the 'message settings' within the text options menu on your mobile phone. Check that your pre-set message centre is set to +353 89 430 0000.

Go to the 'message settings' within the text options menu on your mobile phone. Check that your pre-set message centre is set to +353 89 430 0000.

We have a complete section dedicated to Topping up - click here for more information on topping up your phone.