Within 14 Days of Purchase
If your phone becomes faulty within the first 14 days of purchase, we offer a no quibble refund service. If your phone was bought in a Tesco store, please return it fully boxed and including accessories such as battery, headset, charger and SIM card to the customer services desk in store. You will need to provide your receipt as proof of purchase.
If you purchased your phone online, please contact customer care on 1749, and we will log a return for you.
Over 14 Days, but Less than 1 Year
Most phone manufacturers offer a warranty of 1 year on phones, and 6 months on accessories such as the battery or the charger. To log a repair, contact Customer Care on 1749.
When returning the phone for return or repair, we recommend that you send your phone by registered post. Please keep a record of the IMEI number of your phone to check the status of your repair on our repair partner's site, www.mprc.ie. Please be aware that your warranty does not cover physical or moisture damage.
Repair if your Phone is More than 1 Year Old
If your phone is more than 1 year old or the repair is outside of warranty, we can still send your phone for repair. Please contact us on 1749 or 089 420 0000, where we can arrange for you to send your phone to our repair partner. Please keep a record of the IMEI number of your phone to check the status of your repair on our repair partners website, www.mprc.ie. If there is a charge for repairing your phone, a member of the repair company will contact you with an estimate before mending the phone.
If you are happy with the repair quote, payment will be taken via credit/debit card. If you would like your phone returned, without being repaired, then there will be a €10 administration fee.
If you prefer, you can call into Fonfix directly. They are located at 1 Sandyford Park, Sandyford Industrial Estate, Dublin 18. Some handsets such as Nokia have their own repair centres, visit their website here.
How Much Does it Cost to Repair your Phone?
If your phone is covered under warranty, then the repair will be free. The warranty will not cover misuse, physical or moisture damage. If the repair is not covered by warranty, then a member of the repair company will contact you with a quote. If you decide not to go ahead with the repair, or if it is deemed ‘beyond economical repair’, there will be a €10 fee for returning your phone to you.
Tracking the progress of your repair
- Log onto www.mprc.ie and enter the IMEI number of your phone
- You can locate the IMEI on the box of the phone, underneath the battery or by dialling *#06#.
- For further details of our Returns Policy, please check our Terms & Conditions.