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International & Roaming

Roaming Rates

Roaming

Tesco Mobile customers are automatically set up to use their phones abroad. This service is called international roaming. Tesco Mobile has teamed up with an international roaming partner which gives our customers world-wide access to 100s of destinations. To ensure you are up to date on latest tips on roaming, please see the other articles in this section. 

Check our rates using this tool

International Calls

International Calling

Home is always close with Tesco Mobile. Keep in touch with friends and family for less with International calls from only 1c per minute. There are no hidden charges, no messy access codes and no connection fees. See the chart below with all our rates for connecting to friends and family in countries around the globe.

International Rates

International Calls from Only 1C Per Minute
Check our rates here

Tips when travelling

Roaming

Tesco Mobile customers are automatically set up to use their phones abroad. This service is called roaming. Tesco Mobile has a world-wide roaming partner which gives our customers access to 100s of destinations.

Before you travel

If you are a Prepay or capped customer, please make sure to top up before you go. Remember bonus and flexible credit will not work whilst roaming.

It is also advisable to register your credit/debit card in case you run out of credit while abroad. You can top up on the ‘My Tesco Mobile’ app or by sending a text containing the number that you wish to top up by (e.g. 10) to 1745

If you are a Bill Pay customer, the cost of your usage while roaming will be added to your bill. Roaming usage is not covered in your plan allowance.

Making Calls and Sending Texts

When calling Ireland, dial +353 before the number and drop the zero from the prefix. For example, 01 123 4567 becomes +353 1 123 4567. If you are making a call within the country you are holidaying in, simply dial the local number

If you are calling another country, dial + and the country code before the number you are dialling For example, if calling a UK number 0123 456 7890, it becomes +44 123 456 7890.

If sending a text message, please make sure that the number you are texting is entered and stored in international format e.g. +353891234567.

To check rates for calling internationally while roaming, click here

Travelling to Belgium

Tesco Mobile customers can access worldwide roaming through our international roaming partner. Some older SIMs may still have difficulties accessing a local operator in Belgium.

When you arrive in Belgium, you may need to manually change a setting within your SIM Menu.

To find the sim menu:
Android:
Select 'Tesco Mobile' APP on Android 
Iphone:
Select Settings/SIM Applications 
Windows: 
Select Settings/Mobile + SIM/Sim Settings

  • 'When Abroad'
  • 'Network Selection'
  • 'Manual Selection'
  • 'National Tesco IMSI'
  • Select either local operator Proximus or Base and you should access the network 

Travelling to the Channel Islands

When you arrive in the Channel Islands, you may need to manually change a setting within your SIM Menu if you do not have service

To find the sim menu:
Android:
Select 'Tesco Mobile' APP on Android;
Iphone:
Select Settings/SIM Applications;
Windows:
Select Settings/Mobile + SIM/Sim Settings

  • 'When Abroad'
  • 'Network Selection'
  • 'Manual Selection'
  • 'When Abroad'
  • Network Selection'
  • 'Manual Selection'
  • 'International Belgacom IMSI'
  • Select either local operator Manx and you should access the network

Roaming in Border Counties

Roaming in Border Counties

If you're travelling to or live in a border county, you may find that you sometimes pick up a roaming network. This may lead to inadvertently being charged for roaming on that network. Counties most often affected are Donegal, Louth, Monaghan, Leitrim and Cavan. 


To avoid this, you can change your network settings so they don't automatically pick up roaming networks. 

This is in your phone settings and while it varies according to phone type, in general, you can find it by following these steps:

  • Settings
  • Network
  • Network Selection
  • Manual 

Data Roaming

Using Data While Roaming

Data roaming is available while on holiday in Europe and selected countries outside Europe. Please check here for full listing of roaming rates, including data rates. 

Please ensure that international data roaming is turned on.

EU Data Limit

Don’t worry about running up large bills. Tesco Mobile protect you by automatically placing a cap of €61.50 (incl. Vat) This cuts off your data usage when you reach this threshold.

How much is the limit

You can use data roaming until you reach €49.20 (80%). At this point, we will send you a text. If you choose to continue browsing, you will receive another text when you reach €61.50 At this point; your usage is capped unless you contact us to request to remove this restriction.

Removing the limit

You can remove this restriction by texting REMCAP to 1744 You can also remove it from the 'My Tesco Mobile' section of www.tescomobile.ie.

Opting out will happen straight away so you can then continue browsing. This bar reactivates on the first day of the month for prepay customer and the first day of your next billing cycle for Bill Pay customers

Do I need to change the settings on my phone?

If you wish to data roam on the following networks in the EU (Cyprus CYTA, Greece Telestet, Italy TIM, Portugal TMN, Spain Telefonica), you will need to select international network on your Tesco Mobile SIM Menu.

For this, select the Tesco Mobile SIM APP and select the following options to select your international network.

  • When abroad
  • Network Selection
  • Manual
  • International – (International Belgacom)

What if I don’t want to use data while abroad?

If you do not wish to use data roaming whilst abroad, you can disable this setting on your phone.

iPhone – select Settings/Cellular/data roaming off

Android phones – select settings/more networks/Mobile networks/Data Roaming off

Windows phones- select settings/mobile and SIM/don’t roam

Please remember to activate this upon your return. To use data while in Ireland, this service needs to be turned on.

iPhone Roaming Issue

Please note that iPhone 5 and iPhone 6 customers, on IOS 8 or later, may experience issues accessing a network while roaming outside Ireland, Northern Ireland or the United Kingdom.

This issue has been reported to Apple, and our suppliers, and we are working together to resolve it. While there is no direct resolution from Apple IOS on this, Tesco Mobile will be releasing a new SIM in the near future.

To ensure a seamless roaming experience, we ask that iPhone 5 and iPhone 6 customers who intend to travel abroad (outside of UK,NI), take the following steps BEFORE TRAVELLING as a workaround to allow normal service until we have a further update.

 
While in Ireland go to settings and select:

Settings
Phone
Sim applications
When abroad
Network selection
Manual
NATIONAL - TESCO IMSI

This MANUAL TESCO IMSI setting can remain like this while in Ireland/NI,UK or while roaming in Spain, France, Portugal, Italy, Belgium) .

 
If customers are roaming outside these countries above or run into no coverage areas while roaming in the countries above, then select the following:

Settings
Phone
Sim applications
When abroad
Network selection
Manual
INTERNATIONAL - BELGACOM IMSI 


Don’t forget to switch back to National Tesco IMSI or Automatic Mode when you return to Ireland. 

If already abroad:

Please note if customers are already abroad and need to use the workaround, accessing the SIM Applications Menu and selecting the settings as per instruction below will need to performed quickly (within 20 seconds ) as the IOS software issue reboots the SIM which causes the menu to be unavailable. Alternatively the SIM can be placed in another manufacturer's handset and the workaround can also be completed before returning to the iPhone.
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