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Bill Pay

Getting Started

Thank you for choosing Tesco Mobile. Getting started couldn't be easier. 

Pop your new SIM card into your phone. If you're unsure how to do this, there's instructions in your phone manual. If you bought a new phone with us, your new sim card will already be in there. 

Then just make a call and you're ready to go.

 

Your Bill 

If you've signed up for bill pay and would like to see what your bill will look like, or have questions about your first bill, click here to see our interactive bill. 

On your first bill, you will see two lines for Monthly Subscription. These are the monthly charge for your price plan, and also a pro-rata charge. The pro-rata charge covers the period between the date you activated your mobile number and your first billing date. 

How to Unlock your Phone from Another Network

If you've brought your phone from another network, you may need to have your phone unlocked. If so, you will need to contact your previous network provider, quoting your phone IMEI, which can be found on the back of the phone under the battery. 

Please note that all networks will have terms and conditions for unlocking phones. 

Internet 

You will need extra settings if you have just moved to Tesco Mobile or if you have moved your SIM card to another phone. 

Please click here to set up your phone. 

Using the link above, you can send settings to your phone. Enter your mobile number, choose your phone make and model, and we will send the settings to you via text. Follow the instructions provided to install the settings. 

Check my Bill Pay Usage

There's several ways to check what you've used on your Bill Pay number. If you're a new customer, and would like to see what your bill will look like, check here to access our interactive sample bill. 

Online

If you're not registered online, you can do so by clicking on My Tesco Mobile. If you've already registered, just log in.

When you first log in, on the Home page, you can see your most recent bill amount, as well as the remaining balances on all your bundles.

You can view your bills by clicking on the Bills tab on the left hand menu. From here you can view each bill in PDF format.

By choosing the Call History tab on the left hand menu, you can see all the usage to date on your account.

On our App

You can also download our app for Android or iPhone from your app store. From here, you can check your up to date usage and your monthly bills.

With your Phone

To check your remaining units from your phone, text BALANCE to 1744.

To check the cost of your usage outside your plan, text SPEND to 1744.

Bill Pay Plans

Bill Pay Plans

  • Choose a plan that suits you
  • Starting from just €10 a month
  • Phones from free
Click here to see the full range of bill pay plans


SIM Only

  • Keep your current phone
  • Great Value Pay Monthly Plans
  • Choose Between 30 Day or 12 Month Plans

To find out full information on our range of sim only price plans, please click here.

Call Charges

Applicable rates for BillPay Customers from 7th March 2017

Calls to landlines and mobiles within the Republic of Ireland 32c per/min
Calls to Northern Ireland 048 numbers 25c per/min
Texts to all mobiles within the Republic of Ireland 14c per/sms
 Data usage outside of bundle 3c per/mb

For other call charges on Tesco Mobile, please click here

Billing FAQs

My First Bill 

All Tesco Mobile Ireland, billing is paperless. To view your bill every month, you will need to register on My Tesco Mobile.



You can get answers to many of your billing questions, by checking our sample interactive bill here.

On your first bill, you will see two lines for monthly subscription. These are the monthly charges for your price plan and, also, a pro-rata charge. The pro-rata charge covers the period between the date you activated your mobile number and your first billing date. The payment that you made online/instore will also be seen here.

Viewing my Bill

Once registered on My Tesco Mobile, you can view your bill each month. We will send you a text when the bill is ready and payment is due 14 days after receiving this text. 

To view your bill, log into My Tesco Mobile. From there, select the Bills tab from the menu on the left hand side of the screen. Bills can be printed from here or saved in PDF format. 

Bill Breakdown

On your bill, you will see all your usage broken down into areas. You will be able to see both usage covered by your tariff and any charges for usage that is not covered by your tariff.

  • Voice Calls: These are charges for calls made and texts sent from your phone. These include calls to landlines and mobiles, national and international, as well as non geographic numbers, such as lo call and premium rated. 
  • TMI On Net: Calls / texts made to other Tesco Mobile Ireland customers.
  • TMI Off Net: Calls / texts made to numbers not on the Tesco Mobile network.
  • Data: These are charges for using mobile internet, email and other data services. If you're using a smartphone, then some of the apps on your phone may incur data charges. 
  • Picture Messages: These are MMS (multimedia messages) that you send from your phone. 
  • Roaming: These are any calls made or received and text sent while using your phone outside the Republic of Ireland. Your bill will also tell you the area your roaming charges originate from. 
  • International:  These are any calls made to numbers outside the Republic of Ireland. 

At any time in the month you can check the current cost of your bill and any charges not covered by your plan. Simply text 'SPEND' to 1744. This is a free text.

 

Inclusive Units

There are several ways you can check your allowance of minutes, text and data.

Log into My Tesco Mobile. Once logged in from the Home screen, you can see all bundle balances. These show both percentages remaining and actual balances remaining.

The My Tesco Mobile app for Android and iPhone are available free of charge from your app store.

You can also text BALANCE for free to 1744.

Changing your Tariff

You can change your tariff once you have been on the network 6 months. Simply contact Customer Care. Any changes to your price plan will be made the day before your billing period begins. This ensures that you get the most value possible from your new plan.

Payments

All Tesco Mobile Pay Monthly customers are billed via direct debit.

Payment Methods Accepted:

  • Direct debit via current account.
  • Direct debit using a credit card.
  • Direct debit using a debit / laser card.

We do not accept payments via cash / cheque.

Overdue Balances

We will contact you to notify you of any balances that remain outstanding on your account.

When you receive this notification text, we request that you contact us to arrange payment.

It is important that you do not ignore these text notifications as failure to contact us may result in a restriction of your services.

Once there is an overdue balance on the account, it will need to be cleared as soon as possible. It is not possible to carry this balance through to the following month to be taken via direct debit.

Clubcard Points

Register your Clubcard

Register your Clubcard number with us and receive Clubcard points whenever you top up or pay your bill.

You can register your Clubcard in several ways:

  • By logging into your account at My Tesco Mobile 
  • By logging into your Self-Serve account on your Android/iOS Device.
  • or by texting the word CLUBCARD followed by a space and your Clubcard number to 1744 from your Tesco Mobile phone.

If you're a Prepay customer you'll collect 2 Clubcard points for every euro of Top Up credit bought in a Tesco store, via text or online and activated on the network .


If you're a Bill Pay customer, when you register your Clubcard with us, you’ll collect 2 points for every €1 of your bill paid by direct debit.

Please note that while you can buy Tesco Mobile credit in lots of other outlets, you will not collect Clubcard points on these purchases.

Cancelling your Account

30 Day SIM Only / Capped Plans

If you are on a SIM only plan, we will cancel your plan for you before the start of your next billing period. Please contact customer care on 1749 to request that we cancel your account. We will move your number to Pay As You Go the day before your new billing period begins. If you have made calls not covered by your plan such as international/premium calls, then you will receive a final bill for these charges.

Contract Plans

When you enter into a new plan, you have 14 days from the date of activation from which you can cancel your account. If you choose to cancel your account after this time, you will then be liable for the recurring monthly charges on your account for the remainder of your contracted period. This charge will appear as a cancellation fee on your final bill.
Please contact Customer Care on 1749 to discuss this. 

Pay As You Go

You don’t need to contact us to cancel your pay as you go number. Your number will automatically deactivate after 6 months of non usage. Any credit balance on the account at deactivation will be lost.

Should you wish to take your number to another network, you simply need to contact the network you want to move to. Please ensure your phone is unlocked to accept other network SIMs. Any credit balance on the account will be lost if the number is moved off the network.

Credit Limit Explained

All accounts will default with a credit limit value of €50. This means that you have a cap of €50 on your usage outside your plan. This includes calls that you make to premium, international, roaming usage and also for calls and texts once you have exceeded your price plan allowance.

You will be notified when you reach 80% of this limit and again at 100%. When you reach 100%, outgoing calls may be barred.

We would recommend that you contact us once you receive the 80% notification text to discuss your account.

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